Reference

starexchange Privacy Policy, Kept Clear

starexchange keeps your profile details, device logs and UPI, Paytm and PhonePe records under one privacy policy written for India.

Account dataCookiesIndia lawAccess requests
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starexchange starexchange Privacy Policy, Kept Clear
REQUEST CHANNELS

Where To Send Privacy Requests

If you want access, correction or removal where local law permits, our support paths are set up for that kind of request. We ask for enough detail to confirm your account and protect it from misuse, then route the case to the right team. You can use the same paths for cookie questions, account security concerns or a complaint about how we handled personal data.

Team online

Live chat

Send a privacy request through live chat after login if you want access, correction or removal of account records. We note the request, confirm the account details we need, and pass it to the right team.

Email

Use email when you need a written trail for a privacy matter, such as a data copy, a correction request or a question about retention. We reply with the next steps and any identity check we need.

Account form

The account form suits requests that need more detail, like updating contact fields, asking about cookie settings or raising a complaint about how we handled a record. Share only what we need to locate your account.

RECORD CARE

How We Handle Your Records

We collect only what is needed for registration, access control, support and record keeping.

Data scope

We collect only what is needed for registration, access control, support and record keeping.

Cookies

Cookies help the site remember session state, preferred language and repeated sign-in checks.

Account security

Passwords are stored in protected form, and session controls help reduce unauthorised access on shared devices.

Retention window

We keep records for as long as they are needed for account support, dispute handling, audit trails and legal duties.

Your requests

Where local law permits, you can ask for a copy, correction or removal of the personal data we hold.

Request trail

To close a request properly, we keep a short record of what you asked for, when it was handled and…

Privacy Questions For Your Account

The questions below cover what we store, why cookies exist, who can see records, how long we retain them and how to reach us for a request. The answers stay focused on your account and the steps we use to handle privacy requests. Where access is offered, it depends on local law and is available where local law permits, and we keep the wording short so you can read it on mobile or desktop.

We keep the details needed to open and manage your account, such as contact fields, login history, device data and payment references. We also store support messages when they are needed to resolve a request.

Cookies help the site remember sign-in state, language choice and session timing. They also help us spot repeated errors and unusual access. If you clear them, some settings may need to be set again.

Yes. Send the request through support, and we will ask for enough detail to confirm your account before sharing what the law and our records allow. We use that step to protect your data from misuse.

Yes, where local law permits. Tell us what needs to change and why, and we will check the record before making the update or removing what can be removed. Some records may stay where another rule requires them.

Only the teams and service partners that need the data for hosting, messaging, account checks or payment processing can see it, and only for that task. We do not pass it around for unrelated use.

We keep records only as long as they are needed for account support, fraud checks, dispute handling and legal duties. After that, we remove or archive them under our retention rules.

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